Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To start a return, contact us at lewisdownes12@outlook.com with your order number. Returns should be sent to: Anglesey Attire, Bryn Tirion, Llansadwrn, Menai Bridge, LL59 5SL, United Kingdom.

Please keep proof of postage. You are responsible for the cost of return delivery. We recommend keeping the cap in the condition you received it where possible — you're welcome to try it on, just as you would in a shop, but we may reduce your refund if an item is returned worn or used beyond what's needed to check it. Please include your order confirmation (or other proof of purchase) with your return.

Your legal right to cancel

If you are a consumer in the UK, you have a legal right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days of receiving your goods, for any reason and without giving a reason. To exercise this right, simply email us at lewisdownes12@outlook.com within 14 days of delivery stating that you wish to cancel, then return the item to us within 14 days of telling us.

If you cancel your whole order, we will refund the full price of the goods plus the standard delivery cost you paid to receive them (we do not refund any premium above standard delivery if you chose an express option). Return postage is at your own cost.

Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 if an item is faulty.

Damages and issues

Please inspect your order when it arrives and contact us straight away if the item is defective, damaged, or if you've received the wrong item, so we can put it right. If an item is faulty, we will cover the cost of the return and offer a full refund or replacement — faulty goods are covered by your statutory rights and are not subject to the conditions above.

Exceptions

Gift cards cannot be returned or refunded.

Refunds

We will notify you once we've received and inspected your return and let you know whether your refund has been approved. Approved refunds are made to your original payment method within 14 days of us receiving the item back (usually much sooner). Please remember it can take a few days for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at lewisdownes12@outlook.com.

Exchanges

Want the other colour? The fastest way is to return the cap you have and place a new order for the one you'd like — or email us and we'll sort an exchange directly.

Questions

You can contact us about returns at any time at lewisdownes12@outlook.com.